Most Coming Questions

The most common questions about:

Quickly find answers to the issues most frequently on our pharmaceutical products and the way we operated.

How to validate an order?

When you click to validate an order after selecting a product to buy, you will be directed to our secure SSL server or you will begin the order settlement process. Your order will then be subject to approval and processing.

What happens once I place my order?

Once you have placed your order, the information you have provided, our pharmacy will be informed. At this point, your order will be executed and will be shipped via USPS or another courier service if the shipping address is in Europe. The package you receive will contain information explaining the use, dosage, precautions, and warnings for this medication.

Why are your prices so low?

We maintain low prices and quality at the highest level, just by reducing costs where possible. Low margins, few employees, batch shipment, more recurring customers, physical absence of a distribution center, and more. By relocating our business on the Internet, we have been able to reduce our maintenance costs by 50%, and offer our customers much more affordable prices. By working online, we save money on rental fees, employees, equipment and you benefit from these savings.

What is a generic drug?

A generic drug is a copy identical to the brand name drug in dosage, safety, potency, dosage, quality, performance and its intended use.

Are generic drugs as safe as brand name drugs?

Yes. Since generics use the same active constituents and have the same effect on the body, they have the same risks and benefits as their counterparts.

Do generic drugs take longer to work in the body?

No. Generic drugs work the same way and for the same duration as brand name drugs.

Why are generic drugs cheaper?

Generic drugs are cheaper because generic manufacturers do not have to bear the investment costs of the designer of a new drug. New drugs are developed under the protection of a patent. The patent protects investment – including research, development, marketing and promotion – by giving the company the unique right to sell the drug as long as it is valid. For patents that expire soon, manufacturers can go to the FDA to sell the generic versions. Because these manufacturers do not have the same development costs, they can sell their products with considerable discounts. Also, when the generic drugs are approved, the competition is more important, which keeps prices low. Today, almost half of prescriptions contain generic medications.

Are brand name drugs manufactured in more modern structures than generic drugs?

No. Generic companies have structures comparable to those of brand companies. In fact, brand-name companies are tied to about 50 percent of the production of generic drugs. They often reproduce their own branded drugs or others but sell them without the name of the brand.

If brand name and generic drugs have the same active ingredients, why do they look different?

In the United States, trademark laws do not allow a generic product to be identical to a brand name drug. However, a generic drug must duplicate the active constituent. Colors, flavors and some other inactive constituents may be different.

How do you guarantee the confidentiality of my information?

We are committed to preserving your medical and private intimacy. All the data that we will receive are legally protected by the laws of the patient-doctor secret. Our online ordering system uses the latest secure encryption technologies and any personal or financial information will be subject to high levels of technical security (128bit SSL) with all reasonable precautions. Our system also contains on-site preventive measures to protect against credit card fraud. Individuals who attempt fraudulent use of credit cards will be reported immediately.

What is your legal status?

By developing these new ways to provide online medical services, our organization is committed to meeting all regulations and guidelines, and to exceed them where possible. The drugs we supply are obtained by legal pharmaceutical wholesalers, so you can be sure that you receive the same medication as that of the pharmacy in your area.

What is your shipping policy?

Fast and simple. Your order will be executed, shipped and delivered within 4 to 12 business days. We will inform you by email if we have a problem with the execution of your order. You will receive a confirmation email when your product is shipped.

Do you ship every day?

We do not handle orders on weekends. If you place an order after 14:00 EST (Eastern Standard Time) on a Friday, the order will be registered at the logistics department and processed the following Monday.

What is your refund policy?

Due to federal and local laws, we can not receive drugs back once they have been distributed. If for any reason you have not received your order or if it has been lost, we will refund you immediately or send you another package at your request.

How to cancel an order?

You can cancel your order before it is shipped by sending a cancellation request to the “Contact Us” section.

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